Local Experts. Proven Results.

Meet the South Florida team behind BNR Concierge. Over a decade of property management experience, Superhost recognition, and a hands-on approach that treats every home like our own.

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Nicholette Brous

President & Founder | Vacation Rental Specialist | Licensed Realtor

Background

Nicholette is the President and Founder of BNR Concierge, a South Florida vacation rental management company known for luxury service, trusted owner relationships, and high-performing vacation rental homes. As a vacation rental specialist and licensed Realtor, Nicholette brings more than a decade of hands-on experience in hospitality, property management, real estate, design, and owner strategy.

Areas of Focus

Nicholette oversees BNR’s client relationships, owner strategy, property performance, vacation rental setup, staging direction, guest experience standards, and long-term company growth. Her approach combines hospitality, market knowledge, operational structure, and design insight to help owners create properties that are beautiful, well-managed, and positioned to perform.

Recognition

With more than 10 years of Airbnb Superhost experience and over 10,000 five-star reviews, Nicholette has built a reputation for delivering exceptional guest experiences and trusted results for property owners. Under her leadership, BNR Concierge has also earned VRBO Premier Host recognition, reflecting the company’s commitment to consistent, high-level service across South Florida.

Jales Ribeiro

Co-Founder | Finance, Strategy & Growth

Expertise

Jales supports the financial, strategic, and structural side of BNR Concierge. His role helps ensure the company remains organized, financially responsible, and prepared for continued growth while maintaining the systems needed to support a large portfolio of vacation rental homes.

Areas of Focus

His work includes owner reports, financial organization, accounting coordination, business structure, growth planning, internal reporting, and helping maintain clear processes that support both owners and the BNR team.

Commitment

Jales is committed to building a strong, stable foundation behind the business. His focus on structure, accuracy, and growth helps BNR operate with professionalism, accountability, and long-term vision.

Giselle Jourde

Senior Operations & Vacation Rental Licensing Manager

Expertise

Giselle plays a senior leadership role in BNR’s operations, vacation rental licensing, team training, and internal systems. She helps ensure the company operates with structure, consistency, and organization across a growing portfolio of South Florida vacation rental homes.

Areas of Focus

Her work includes vacation rental licensing at the state, county, and city levels, renewal coordination, inspection preparation, licensing follow-up, supply management, supply distribution, team training, operational organization, and helping ensure company procedures are followed consistently.

Commitment

Giselle is committed to keeping BNR organized, prepared, and operating at a high standard. Her leadership helps create the structure behind the guest experience, giving owners confidence that their homes are supported by a professional team with strong systems, clear communication, and attention to detail.

Nathalia Campos

Maintenance Supervisor & Field Inspections Manager

Expertise

Nathalia oversees BNR’s on-ground property care, maintenance supervision, and field inspections. She is regularly visiting homes, checking property conditions, overseeing property readiness, and helping ensure each home meets BNR’s safety, cleaning, and presentation standards.

Areas of Focus

Her responsibilities include maintenance supervision, property inspections, vacation rental license inspections, safety checks, cleaner oversight, cleaning standards, landscaping, pools, lighting, repairs, vendor follow-up, and on-site issue resolution.

Commitment

Nathalia is committed to keeping every home safe, clean, beautiful, and guest-ready. Her hands-on field oversight helps prevent small issues from becoming larger problems and gives owners confidence that their properties are being actively inspected, protected, and cared for with consistency.

William Renato

Maintenance & Guest Support Coordinator

Expertise

William supports BNR’s property care and guest experience by helping coordinate repairs, maintenance follow-up, and property-related guest concerns. His role helps ensure that home issues are handled quickly, professionally, and with the guest experience in mind.

Areas of Focus

His work includes repair coordination, maintenance follow-up, vendor communication, property task tracking, cleaner issue coordination, and supporting the team with guest concerns related to property condition, comfort, and functionality.

Commitment

William is committed to helping protect BNR’s five-star guest experience by making sure property concerns are addressed with urgency and care. His work supports smoother operations, better communication, and homes that remain comfortable, functional, and guest-ready.

Cidy Caterina

Guest Relations Supervisor

Expertise

Cidy supports BNR’s guest communication, reservation assistance, direct booking support, and daily operational follow-up. Her role helps keep guest relations quick, focused, organized, and consistent across multiple booking platforms.

Areas of Focus

Her work includes guest communication across Airbnb, VRBO, Google Vacation Rentals, Florida Rentals, Booking.com, Expedia, and direct reservations. She also assists with email support, guest follow-up, review responses, system checks, and updates within BNR’s property management software.

Commitment

Cidy is committed to helping guests feel supported through clear, timely, and professional communication. Her work helps protect the guest experience, support smooth reservations, and maintain BNR’s strong reputation.

Paola Fantinatti

Guest Experience & Owner Support Coordinator

Expertise

Paola supports guest experience, reservation communication, owner support, and issue resolution for BNR’s vacation rental operations. She helps ensure guest concerns, property questions, and owner needs are handled with care, urgency, and professionalism.

Areas of Focus

Her work includes guest communication, resolving guest concerns, platform case support, property issue follow-up, owner support, marketing assistance, and helping coordinate solutions when problems arise during a stay.

Commitment

Paola is committed to resolving issues quickly and protecting BNR’s five-star reputation. Her support helps guests feel cared for, owners feel informed, and the team stay focused on delivering a smooth, high-quality experience.

Why Owners Choose BNR Concierge

A successful vacation rental requires more than a beautiful home and an online listing. It requires hospitality, oversight, licensing, inspections, communication, maintenance, guest protection, owner support, and a team that is actively involved in the property’s success.

Many property owners come to BNR after experiencing the frustrations of poor management: slow communication, lack of accountability, party issues, declining property condition, weak guest screening, inconsistent cleaning standards, or managers who are not available when problems happen.

BNR Concierge was built to provide a higher standard.

Our team is structured to protect the home, support the owner, care for the guest, and maintain the property with consistency. We focus on proactive property care, responsive guest communication, party prevention, vacation rental licensing, field inspections, maintenance coordination, cleaning oversight, owner communication, and elevated hospitality.

We understand that a vacation rental is not just a listing. It is a valuable investment, a guest experience, and a reflection of the owner’s standards. Every home needs to be protected, maintained, marketed, and managed with intention.

With more than 10 years of Airbnb Superhost experience, over 10,000 five-star reviews, VRBO Premier Host recognition, and a dedicated team supporting operations, guest relations, property care, licensing, inspections, finance, and owner communication, BNR gives property owners the structure and peace of mind they need.

Our goal is simple: protect the home, elevate the guest experience, support the owner, and keep every property performing at its highest potential.

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